Transportation

Transportation Services

The school buses are provided by the Office of Pupil Transportation (OPT). The Office of Pupil Transportation will no longer send family notices regarding your child’s bus route information. As per The Department of Education, all families are required to create/log into their NYC Schools Account (NYCSA) for busing information and more by visiting: NYC Schools Account.  

If you haven’t created your NYC Schools Account (NYCSA), please reach out to the Parent Coordinator, Ms. Torres via email at: jtorres101@schools.nyc.gov Ms. Torres will then provide you with an “Account Creation Code” and steps on how to create your account. 

***Please note parents should also inform the bus driver/matron of any particular problem your child may have while traveling to school. Remember, travel time is part of your child’s education. 

If busing issues arise, you may contact your child’s bus company or the OPT Hotline at (718) 392-8855 to file a complaint. OPT will then provide you with a complaint number. Please share the complaint number with the Pupil Accounting Secretary, Ms. Quiles via email at: dquiles@schools.nyc.gov Ms. Quiles will then enter a bus violation on behalf of the school together with your complaint number. 

DOE Bus Company Contact List:  Bus Companies for School Age Children (nyc.gov)

Waiting for the Bus 

In the morning, an adult should wait with the child until the bus arrives and an adult should be at the bus stop in the afternoon to meet the child. 

Afternoon Drop-Off Form 

For parents who want their child to be dropped in the afternoon at a different address/location than where their child is picked up in the morning must fill out a separate “Alternate PM Drop-Off Online Form”. Please note the change will not occur right away. As per OPT, it will take about 7 to 10 days to update the system and reroute your child. In the meantime, please make arrangements to pick up your child after school. Please follow the steps listed below to complete the online form.  

Families will need to submit a ticket by following the steps listed below: 
 

1. Visit Website: https://supporthub.schools.nyc/  
2. Click on "Families" 
3. Click on "Transportation"  
4. Click where it states "Click here for more issues"  
5. Click on "I need to add or change an Alternate Afternoon Drop Off Request" 
6. Click on "Create a Ticket"  
7. Click on "Continue as a Guest" 
8. Begin entering your information 
9. amilies should receive a "Ticket Number/Confirmation" at the end after submitting the online form  

Moving/Update Contact Information 

If your family is moving, please notify the school or Pupil Accounting Secretary, Ms. Quiles via email at: dquiles@schools.nyc.gov at least three weeks before you move in order to arrange for new bus transportation. As per OPT, it will take about 7 to 10 days to update the system and reroute your child. In the meantime, please make arrangements to drop-off/pick-up your child from school. The school will update parent with the new bus route. Families can also check their NYC Schools Account (NYCSA) for busing updates.  

In addition, a new emergency card will need to be filled out and submitted to your child’s school to keep on file in case of emergencies. To fill out a new emergency card, please click on the DOE link: 2021 Emergecny Contact Card Updated_v6.indd (azureedge.net) 

Bus Suspensions 

If your child is suspended from the bus, you are still responsible for your child’s transportation to and from school during those days. Please note that any absences that occur during a bus suspension will count against your child’s overall attendance.